using surveys to improve employee retention and satisfaction
 Only using surveys during recruiting? You may be missing the
true value of behavioral assessments.
Many companies have not seen the value they were promised when
they implemented behavioral assessments for hiring.
Retention and employee satisfaction are enhanced by coaching
that focuses on the behavioral characteristics of the employee.
As managers and coaches in large and small corporations, we are
charged with the responsibility of getting the most efficiency
and productivity from people.
Many companies we meet use behavioral assessments to hire, yet
attempt to measure the overall level of job satisfaction of
their people by conducting paper-based surveys – paper-processes
that take months and even longer to disseminate the results to
managers.
Unfortunately, this process can be viewed as negative when
employees do not see change taking place as a result of their
input.
One prospective client told us they “measure employee
satisfaction and stress by having an HR person walk around the
office”. Interesting idea, but not very scientific.
By using web-based behavioral assessments, employers can take a
more frequent pulse of their organization and provide
opportunities for employees to say what they think is important
via open-ended discussions with their managers. As well, senior
management has available to them the metrics to determine the
overall effectiveness of the line-managers’ coaching.
Companies that measure energy levels and job satisfaction as an
overall part of employees review process find that retention
rates and productivity levels are enhanced. The key to success
is to use the behavioral assessments throughout the relationship
with the employee, not just when they are hired.
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